Occasionally it may be helpful to have an engineer access your system that is installed on your own private network. Because private networks are not accessible to us, you will need to utilize a third party tool to make this possible.

We use the tool "ngrok" to assist with this. Ngrok is a forwarding tool that makes it seem like your own machine is on the web. The ngrok tool connects to the ngrok website and listens for requests for web pages, then tells the ngrok website the content of the web page. Our web browser will connect to the ngrok website which forwards our web requests to your machine, returning your own machine's website as if it were hosted on the Internet. Once we're done looking at your web application, you simply terminate ngrok and it won't be accessible any more.

While this is running you can still continue to use your machine, it is not a desktop-sharing tool. We will only have access to your WorkflowFirst application.

Follow these instructions to enable ngrok on your machine.

1. Visit and sign up on https://ngrok.com/.
2. Download the ngrok.exe utility.
3. Go to the command prompt, to the folder where ngrok.exe is installed.
4. Make sure WorkflowFirst Launcher is running. Note the port number of the application you want us to access. Only one web application can be forwarded at a time.
5. On the command prompt, run:

...but replace 8888 with the port number where your application is running. This will then give you an http://xxx.ngrok.io web address. This public address will forward requests to your local web application, so long as the ngrok.exe tool is running.

You then provide that ngrok.io web address to us, so we can access your application.

When you are done, press CTRL+C to terminate the ngrok.exe session.